Consultant – Data Systems Support Specialist/IT Project Manager 
2014-2015
St. Mary’s College of Maryland

• Designed and developed SQL scripts for the integration, validation, and analysis of data in the SMCM Data Warehouse, maintained in support of the Office Institutional Research.
• Managed central reference data and enforced data quality in data warehouse.
• Designed and developed data sets and reports.
• Collaborated with the CIO in long-range planning, product evaluation, and business analysis of the College’s enterprise resource planning, learning management, and decision support systems.
• Co-authored the project charter for SMCM Data Warehouse development.
• Committee Participation: Data Management Review Board, Web Advisory Committee, SMCM Data Warehouse Project Team.

Assistant Analyst/Co-author
2014
Blue Star Families

• Co-author for the the 2014 Military Family Lifestyle Survey Comprehensive Report and Executive Summary.
• Authored the America Joins Forces with Military Families: White Oak III Summary Report.

Director of User Support & Learning Technology Services
2012-2014
St. Mary’s College of Maryland

Project Lead Experience

• Design and development of  Learning Technology Center in Baltimore Hall for the evaluation and testing of classroom technology.
• College-wide transition from Microsoft Mail to Google Apps for Education.
• Upgrade from self-hosted Blackboard 8 Basic to vendor-hosted Blackboard 9 Enterprise edition.
• Redesign of new user interface for IT problem and request ticket system.
• Restructuring of IT Support Center to a two tier system for IT problem resolution. Ongoing management of full time professional and numerous student staff.
• Development of in-house training certification for student workers in the development of skills for customer support, documentation, and diagnostic technique.
• Development of OIT How-To Library (wiki) online content, documentation style guide, and template.
• Development and delivery of New Student and New Faculty/Staff IT Orientations – development of materials, workflows, and outreach initiatives.

Faculty & Staff Workshop Titles

• Integrating Google and Blackboard
• Gmail and Calendars for Departments and Offices
• Sharing and Collaborating with Google Docs and Drive
• Blackboard Blogs, Wikis, and Journals – Tools for Reflection and Interaction
• Blackboard – From Syllabus to Grade Center
• Topic-Driven Sharing with Google Drive and Sites
• Google Sites as Course Resources
• Powering up your Google Search for Relevant Results

Examples of Recent Collaborative Work with Faculty

• Arts Bridge 2013 Color Walk – Primary collaborator with Carrie Patterson (chair of Art and Art History Department) for an outreach program for high school students supported by a Mellon Foundation grant for civic engagement.
• Tablet Learning Community –Co-founder of a group that meets twice a semester to share skills and experience using tablets and mobile apps used in the learning and workplace environments.
• International Languages Department Online Resources – Evaluation and instructional support consultation for the adoption of e-books and interactive resources.
• Implementation of a field placement assignment strategy for approximately 300 student teacher placements in regional schools.

Learning Technology Support Coordinator
2010-2012
St. Mary’s College of Maryland